Last Updated: [21-08-2025]

1. Introduction
Timmins Taxi Services Ltd. (“we,” “us,” “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our taxi dispatch services, mobile application, website ([Insert Website URL, e.g., timminstaxi.com]), or interact with us by phone.

By using our services, you consent to the data practices described in this policy.

2. Information We Collect
We may collect the following types of information:

a) Personal Information You Provide:

• Contact Information: Your full name, phone number, email address, and home or work address when you create an account, book a ride, or contact customer service.

• Payment Information: Your credit/debit card number, expiration date, and security code. Please note that we use secure third-party payment processors, and we do not store your full payment card details on our servers.

• Booking Details: Pick-up and drop-off locations, travel routes, the time and date of your journey, and any special instructions or requests (e.g., assistance for persons with disabilities, need for a larger vehicle).

• Account Information: Username, password, and preferences for our app or service.

b) Information Collected Automatically:

• Location Data: With your permission, we collect precise real-time location information from your device (GPS) to dispatch a driver to your location, track your trip for safety and efficiency, and provide customer support. You can enable or disable location services through your device settings.

• Device Information: We may collect information about the device you use to access our services, including the hardware model, operating system, unique device identifiers, and mobile network information.

• Usage Data: We collect information about how you interact with our services, such as the features you use, the pages you visit on our website, and your IP address.

c) Information from Drivers:

• For our driver partners, we collect professional information such as driver’s license details, vehicle registration, insurance, and background check information, which is necessary for regulatory and safety purposes.

3. How We Use Your Information
We use the information we collect for the following purposes:

• To provide, operate, and maintain our taxi services (e.g., dispatching drivers, processing payments).

• To create and manage your user account.

• To communicate with you about your bookings, send ride receipts, and provide customer support.

• To improve our services, develop new features, and personalize your experience.

• To ensure the safety and security of our passengers and drivers.

• To send you promotional offers, newsletters, and marketing communications (you can opt-out at any time).

• To comply with legal obligations and resolve any disputes.

4. How We Share Your Information
We may share your information in the following situations:

• With Drivers: We share your first name, pick-up location, and destination with the driver assigned to your trip to facilitate the service.

• Service Providers: We share information with trusted third-party vendors who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer support. These parties are obligated to keep your information confidential.

• For Legal Reasons: We may disclose information if required to do so by law, court order, or governmental authority, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as a business asset.

We do not sell or rent your personal information to third-party marketing companies.

5. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, to comply with our legal obligations (e.g., tax, accounting laws), resolve disputes, and enforce our agreements.

6. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal information:

• Access and Update: You can review and update your account information through the app or by contacting us.

• Deletion: You can request that we delete your personal data, subject to certain legal exceptions.

• Opt-out of Marketing: You can unsubscribe from our marketing emails by clicking the “unsubscribe” link in any email or by contacting us.

• Location Services: You can control our access to your location data through your device’s settings.

To exercise any of these rights, please contact us using the details provided at the end of this policy.

7. Security of Your Information
We use administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, loss, misuse, or alteration. This includes encryption, secure servers, and limited access to personal data. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.

8. Children’s Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information.

9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last Updated” date. We encourage you to review this policy periodically to stay informed.

10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Timmins Taxi Services Ltd.
privacy@timminstaxi.com]

Disclaimer: This privacy policy is a template provided for informational purposes and may not constitute legal advice. It is strongly recommended that Timmins Taxi Services Ltd. consult with a legal professional to ensure the policy complies with all applicable federal and provincial laws, such as the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada.